<p><span id="isPasted" style="color: rgb(55, 55, 55); font-family: BentonSans-Book, &quot;Helvetica Neue&quot;, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you plan to return your purchase that qualified for a gift, the free gift must be returned as well. If it is not included in your return, the retail value will be deducted from your total refund.</span></p>

If you plan to return your purchase that qualified for a gift, the free gift must be returned as well. If it is not included in your return, the retail value will be deducted from your total refund.

I need to return my order that qualified for a free gift - can I keep the gift?

Sales & Promotions

What is your return policy?

What is your exchange policy?

This was a gift, I would like to return/exchange.

I exchanged an item through the return portal, but I need to exchange/return again. Do I follow the same process?

Can I return products purchased at department stores or private retailers directly to you?

What is your international return policy?

What is your international exchange policy?

Returns & Exchanges

When will my order ship?

How can I track my order?

Can I ship to a P.O. Box?

How much is shipping?

Do you ship internationally?

Is a signature required for delivery?

Do you offer Saturday delivery?

What does your packaging look like?

What if my package is lost or damaged?

How do I file a claim with Route?

Shipping

Are DRD pieces made from ethical materials?

Are your diamonds conflict free?

What is the color/clarity of the diamonds in DRD pieces?

Do you use ethical packaging materials?

Are your pieces nickel-free?

Can I leave my DRD pieces on all the time?

Ethics & Materials

Size Guide

Sizing

When is my credit card charged?

Can I pay with two cards?

Do you offer financing?

What is Affirm?

How do I shop at Dana Rebecca Designs with Affirm?

How do I use Shop Pay Installments?

What is Route and Green Package Protection?

How Do I Check My Gift Card Balance?

Ordering & Financing

What is the Diamond Society Rewards Program?

How do I earn Diamond Society Points?

When will my points be added to my account?

How do I use Diamond Society Points?

Can I use multiple discount codes?

How is my tier level determined?

Do my points expire?

What are Double and Triple Diamond Points?

What are the surprise perks?

How do I enter my birthday?

How do I receive my birthday reward?

Do my Diamond Points get refunded if I return an order?

What are the perks for Diamond Society?

A family member purchased a gift for me; can their Diamond Points be transferred to my account?

Which products are excluded from Diamond Society?

Who is responsible for duties on international shipments for tier up and birthday gifts?

I forgot the password to my account.

If I redeem a code and don't use it, can it be refunded to my account?

Diamond Society Rewards Program

How can I get my item repaired?

Do you provide a shipping label for repairs?

I lost my piece, will DRD replace it?

Do you offer a warranty?

Will my repair be covered by the warranty?

Repairs & Replacements

Does DRD have sales?

If there is a Sale or Promotion are there exclusions?

I placed an order right before the sale started. Can I have the discount applied to it?

I need to return my order that qualified for a free gift - can I keep the gift?Updated a year ago