<p><span id="isPasted" style="color: rgb(55, 55, 55); font-family: BentonSans-Book, &quot;Helvetica Neue&quot;, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The purchaser is responsible for paying all taxes, duties, and fees for any international order, including the tier-up and birthday gifts.</span></p>

The purchaser is responsible for paying all taxes, duties, and fees for any international order, including the tier-up and birthday gifts.

Who is responsible for duties on international shipments for tier up and birthday gifts?

Diamond Society Rewards Program

What is your return policy?

What is your exchange policy?

I need to return my order that qualified for a free gift - can I keep the gift?

This was a gift, I would like to return/exchange.

I exchanged an item through the return portal, but I need to exchange/return again. Do I follow the same process?

Can I return products purchased at department stores or private retailers directly to you?

What is your international return policy?

What is your international exchange policy?

Returns & Exchanges

When will my order ship?

How can I track my order?

Can I ship to a P.O. Box?

How much is shipping?

Do you ship internationally?

Is a signature required for delivery?

Do you offer Saturday delivery?

What does your packaging look like?

What if my package is lost or damaged?

How do I file a claim with Route?

Shipping

Are DRD pieces made from ethical materials?

Are your diamonds conflict free?

What is the color/clarity of the diamonds in DRD pieces?

Do you use ethical packaging materials?

Are your pieces nickel-free?

Can I leave my DRD pieces on all the time?

Ethics & Materials

Size Guide

Sizing

When is my credit card charged?

Can I pay with two cards?

Do you offer financing?

What is Affirm?

How do I shop at Dana Rebecca Designs with Affirm?

How do I use Shop Pay Installments?

What is Route and Green Package Protection?

How Do I Check My Gift Card Balance?

Ordering & Financing

What is the Diamond Society Rewards Program?

How do I earn Diamond Society Points?

When will my points be added to my account?

How do I use Diamond Society Points?

Can I use multiple discount codes?

How is my tier level determined?

Do my points expire?

What are Double and Triple Diamond Points?

What are the surprise perks?

How do I enter my birthday?

How do I receive my birthday reward?

Do my Diamond Points get refunded if I return an order?

What are the perks for Diamond Society?

A family member purchased a gift for me; can their Diamond Points be transferred to my account?

Which products are excluded from Diamond Society?

I forgot the password to my account.

If I redeem a code and don't use it, can it be refunded to my account?

How can I get my item repaired?

Do you provide a shipping label for repairs?

I lost my piece, will DRD replace it?

Do you offer a warranty?

Will my repair be covered by the warranty?

Repairs & Replacements

Does DRD have sales?

If there is a Sale or Promotion are there exclusions?

I placed an order right before the sale started. Can I have the discount applied to it?

Who is responsible for duties on international shipments for tier up and birthday gifts?Updated a year ago