<span id="isPasted" style="color: rgb(55, 55, 55); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Track your order&#xA0;<a href="http://danarebeccadesigns.com/tools/tracking" rel="noopener noreferrer" style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(229, 231, 235); font-variant-ligatures: none; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, .5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); --tw-shadow: 0 0 rgba(0,0,0,0); --tw-shadow-colored: 0 0 rgba(0,0,0,0); --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; color: inherit; text-decoration: inherit; max-width: 100%; font-family: BentonSans-Book, &quot;Helvetica Neue&quot;, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);" target="_blank">here</a><a href="https://www.danarebeccadesigns.com/order-tracking" rel="noopener noreferrer" style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(229, 231, 235); font-variant-ligatures: none; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, .5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); --tw-shadow: 0 0 rgba(0,0,0,0); --tw-shadow-colored: 0 0 rgba(0,0,0,0); --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; color: inherit; text-decoration: inherit; max-width: 100%; font-family: BentonSans-Book, &quot;Helvetica Neue&quot;, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);" target="_blank">.</a>

How can I track my order?

Shipping

What is your return policy?

What is your exchange policy?

I need to return my order that qualified for a free gift - can I keep the gift?

This was a gift, I would like to return/exchange.

I exchanged an item through the return portal, but I need to exchange/return again. Do I follow the same process?

Can I return products purchased at department stores or private retailers directly to you?

What is your international return policy?

What is your international exchange policy?

Returns & Exchanges

When will my order ship?

Can I ship to a P.O. Box?

How much is shipping?

Do you ship internationally?

Is a signature required for delivery?

Do you offer Saturday delivery?

What does your packaging look like?

What if my package is lost or damaged?

How do I file a claim with Route?

Are DRD pieces made from ethical materials?

Are your diamonds conflict free?

What is the color/clarity of the diamonds in DRD pieces?

Do you use ethical packaging materials?

Are your pieces nickel-free?

Can I leave my DRD pieces on all the time?

Ethics & Materials

Size Guide

Sizing

When is my credit card charged?

Can I pay with two cards?

Do you offer financing?

What is Affirm?

How do I shop at Dana Rebecca Designs with Affirm?

How do I use Shop Pay Installments?

What is Route and Green Package Protection?

How Do I Check My Gift Card Balance?

Ordering & Financing

What is the Diamond Society Rewards Program?

How do I earn Diamond Society Points?

When will my points be added to my account?

How do I use Diamond Society Points?

Can I use multiple discount codes?

How is my tier level determined?

Do my points expire?

What are Double and Triple Diamond Points?

What are the surprise perks?

How do I enter my birthday?

How do I receive my birthday reward?

Do my Diamond Points get refunded if I return an order?

What are the perks for Diamond Society?

A family member purchased a gift for me; can their Diamond Points be transferred to my account?

Which products are excluded from Diamond Society?

Who is responsible for duties on international shipments for tier up and birthday gifts?

I forgot the password to my account.

If I redeem a code and don't use it, can it be refunded to my account?

How do I redeem a free product with my points?

Diamond Society Rewards Program

How can I get my item repaired?

Do you provide a shipping label for repairs?

I lost my piece, will DRD replace it?

Do you offer a warranty?

Will my repair be covered by the warranty?

Repairs & Replacements

Does DRD have sales?

If there is a Sale or Promotion are there exclusions?

I placed an order right before the sale started. Can I have the discount applied to it?

How can I track my order?Updated 2 years ago