Shipping

When will my order ship?

The shipping and processing times vary based on the stock status of the piece(s) you are interested in, as well as the type of shipping you select at check out.

How can I track my order?

Track your order here.

Can I ship to a P.O. Box?

We do not ship to P.O. Boxes.

How much is shipping?

USPS First Class Mail - $5UPS Ground -FREE for orders over $300UPS Ground - $15 for orders under $300UPS 2-Day Shipping - $25UPS Next Day - $45Please check your product’s status when selecting your shipping method. If you choose expedited shipping wh

Do you ship internationally?

Is a signature required for delivery?

We require a signature on delivery for items over $500 to ensure that your jewels get to you safely! Shipments arrive via UPS.

Do you offer Saturday delivery?

We do not offer Saturday delivery without speaking to a customer care representative. If you require Saturday delivery, please text 312.751.1773. Additional fees will apply.

What does your packaging look like?

All orders ship in our branded, ready-to-gift keepsake boxes! Our gift box is recyclable but many customers keep and reuse them. (We don't blame them - they're so chic!) If you would like your order to ship in the larger, glossy luxury box instead of

What if my package is lost or damaged?

Please note that DRD is not responsible for lost or stolen items once declared “delivered” by the carrier.If your package is lost in transit, please email us immediately at [email protected]. In the case of a lost or stolen package, we, the

How do I file a claim with Route?

If you purchased package protection, you can file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order. Haven’t downloaded